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But if someone is buying a $500 product they will not be side-tracked by small annoyances (like not being able to find the Download button). If they're interest
by sktrdie 16y ago
But if someone is buying a $500 product they will not be side-tracked by small annoyances (like not being able to find the Download button). If they're interested they will most likely send me an email - which I hope is clear enough.
- markessien 16y agoActually, they won't. Very few people take the initiative to send email. It's one of the highest friction things you can build in.
- TheRealGL 16y agoSeconded. In my experience, visitors very rarely provide feedback to problems even when asked. Many have recommended on this thread that the site be overhauled and I agree.
- khafra 16y agoSomeone buying a $500 product will absolutely be side-tracked by small annoyances. Especially when those annoyances are the only impression the prospective buyer has, so far, of you or your product.
- gte910h 16y agoI think you misunderstand how little $500 is to many of your customers. I know while I'm happy to make an additional $500, the amount of time I spend thinking about spending it to try something out which could save me a day or so is getting very small. We're talking minutes to maybe hours. Stick a big honking buy button there, and make it easy as hell to buy your stuff. Hire a real voice person to explain it if your accent is an issue, toss a presi presentation up there, and go with it.