That's the power of having such huge scale compared to your customers. If a few people drop your product because of defects or poor service, it's just a roundin

That's the power of having such huge scale compared to your customers. If a few people drop your product because of defects or poor service, it's just a rounding error in your profits and can simply be ignored. Meanwhile, the pressure to conform guarantees a critical mass can't accumulate for a boycott or other cooperative action against you. It is a market failure of a different category than Monopoly, but no less damaging.