Support is where the money is at. Every major cloud vendor has garbage support and smaller, niche companies value their customers more, especially if you're not

Support is where the money is at. Every major cloud vendor has garbage support and smaller, niche companies value their customers more, especially if you're not a huge account. Also, If I'm using your service, and a competitor announces a similar service, unless they provide something that's much much cheaper, I will probably not switch.