8 ms·
I think a lot of this depends on what your product or audience is. If you're a domain-expert in your niche then lots of folks would rather go with you since the
by mrskitch 7y ago
I think a lot of this depends on what your product or audience is. If you're a domain-expert in your niche then lots of folks would rather go with you since they'll have you in their corner versus someone just trying to get it running half-assed. There's also the "you're not amazon so we're going with you" mentality amongst a lot of folks out there. Simply not being one of these giants can be a differentiator, especially for folks outside the US.
My anecdotal story is when GCP announced support for running chromium out-of-the-box. I thought that that would be the end of browserless.io. I held back my knee-jerk reaction to shutdown, and after a few months I believe we only lost a single customer. There's probably been a few others that we've lost along the way since the announcement, but it didn't seem to stifle our growth in any significant way.
In any case it really depends on what your product or service is. Just wanted to chime-in and say that the writing isn't necessarily on the wall if this happens to you. Stay the course and offer them the much-needed competition.
- pm90 7y agoSupport is where the money is at. Every major cloud vendor has garbage support and smaller, niche companies value their customers more, especially if you're not a huge account. Also, If I'm using your service, and a competitor announces a similar service, unless they provide something that's much much cheaper, I will probably not switch.