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I get what you're saying -- that companies should be internally driven to address concerns such as yours -- but I'm starting to shift away from that thinking. W
by revscat 7y ago
I get what you're saying -- that companies should be internally driven to address concerns such as yours -- but I'm starting to shift away from that thinking. We're social apes. We evolved in groups, and respond to group pressures. Responding to public shaming is perhaps a more natural state of things than what we tend to expect.
It certainly seems more effective.
- 52-6F-62 7y agoIt's the dirty road, though. In capitalism the market is supposed to correct for bad acting like poor customer service. Instead it's a public haranguing like putting someone in the stocks, except in exponentially less response time.
- sosborn 7y ago> In capitalism the market is supposed to correct for bad acting like poor customer service. That only works when the public knows that the customer service experience is poor. I'm no fan of Twitter, but putting this stuff in the open is incredible effective for this reason.