2 ms·
I have differing opinions on this, depending on what side of the interaction I'm on and a few other factors. In my personal browsing: do I like them? It depend
by ezekg 7y ago
I have differing opinions on this, depending on what side of the interaction I'm on and a few other factors.
In my personal browsing: do I like them? It depends. If I'm interested in the product/service, I may have questions or need support, so in that sense, yes. If I'm just browsing and have little or no interest in converting, no -- I find them annoying.
For my business: leads seem to love em, time wasters hate em. It's a great way to start the conversation with quality leads while weeding out the visitors who will waste your time.
Even if you personally find them annoying, when my business is talking to a potential lead via Intercom, that conversation often results in a conversion. So, in my opinion, I think it's worth annoying visitors (various levels of annoyance depending on visitor) who aren't really interested anyways. It's a win-win.