Sure, and actual real people (even smart, nice, capable, well-meaning ones) sometimes turn out garbage, or don't even try to produce. Ignoring that out of kind

Sure, and actual real people (even smart, nice, capable, well-meaning ones) sometimes turn out garbage, or don't even try to produce. Ignoring that out of kindness is silly. Any good professional should welcome honest feedback; if you can't criticize a $T company because it might hurt someone's feelings... Complaining about the docs is important feedback, aimed at ultimately making Apple healthier. And getting to the point where the docs are sub-par means priorities have shifted over a period of years, and will take that long to get back in shape. That's not on any one person, not even Cook, except in the ultimate responsibility sense.