Trustpilot uses a Bayesian Average to determine the overall rating which is the 4.5 stars. Here's a link explaining their methodology - https://support.trustpi

Trustpilot uses a Bayesian Average to determine the overall rating which is the 4.5 stars. Here's a link explaining their methodology - https://support.trustpilot.com/hc/en-us/articles/201748946-TrustScore-explained-How-is-the-TrustScore-calculated- https://support.trustpilot.com/hc/en-us/articles/201748946-T...