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It doesn't really matter if he or the gmail user initiates the conversation, in my experience. Probably the only reliable way to communicate with gmail users is

by megous 7y ago

It doesn't really matter if he or the gmail user initiates the conversation, in my experience. Probably the only reliable way to communicate with gmail users is to send them 5xx response right away when they first contact you, and inform them there about the situation, and that they should check spam and why, tell them to resend, and let the other messages from the same gmail address through (maybe repeat this from time to time so they will not forget to use their e-mail properly and check spam folder). Let them have some of the fucking time waste their provider causes others. Because it's really infuriating if someone writets to you, you put time to help them with something, and their demented (did I say it's infuriating? :D - also what kind of company can't detect something is a response, if you even quote the original email, it's ridiculous) e-mail provider trashes your response.

cnst 7y ago
This is actually a great idea. We should implement this two-step approach for anyone trying to email us from Gmail. Sadly, I'd imagine some users don't really have a choice, e.g., an employee whose company is using Gmail from G Suite for its email, so, it'd be an uphill battle for sure.
- megous 7y ago
  Maybe, one other thing where this would have to have a shortcircuited is when I initiate the contact, so that people responding would not get hit by this, even if their reply is the first e-mail from them sent to my server. So it should be fairly smart.
lonelappde 7y ago
You could try that. But I'm not sure so many people would think that corresponding with you is worth the trouble.
- megous 7y ago
  I can't really care less about those people. Most people I'm talking about are people who're contacting me because I already provided them quite a bit of free service via my free software. So if someone can't be bothered to check so that I'm not wasting time responding to their trash folder, that's a good filter in the first place. Anyway, better thing might be responding by adding a (F)AQ item publicly, and just sending a link.

by megous 7y ago

cnst 7y ago

This is actually a great idea. We should implement this two-step approach for anyone trying to email us from Gmail. Sadly, I'd imagine some users don't really have a choice, e.g., an employee whose company is using Gmail from G Suite for its email, so, it'd be an uphill battle for sure.

megous 7y ago
Maybe, one other thing where this would have to have a shortcircuited is when I initiate the contact, so that people responding would not get hit by this, even if their reply is the first e-mail from them sent to my server. So it should be fairly smart.

lonelappde 7y ago

You could try that. But I'm not sure so many people would think that corresponding with you is worth the trouble.

megous 7y ago
I can't really care less about those people. Most people I'm talking about are people who're contacting me because I already provided them quite a bit of free service via my free software. So if someone can't be bothered to check so that I'm not wasting time responding to their trash folder, that's a good filter in the first place. Anyway, better thing might be responding by adding a (F)AQ item publicly, and just sending a link.