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Interesting, I figured since they claimed that wasn't possible that they didn't keep records. I'll have to go bug them again to see if they can investigate it f
by sfteus 7y ago
Interesting, I figured since they claimed that wasn't possible that they didn't keep records. I'll have to go bug them again to see if they can investigate it further. I'm not sure if this was an instance of targeted social engineering or an employee, though I would assume the former is more likely.
- thatguy0900 7y agoI'm not sure what customer service policy is about telling customers but in store at least we definetely had a notes section of every account with breakdowns of what internal usernames accessed the accounts and when. The fraud dept I assume would be the ones to look at who the employees were from the usernames but we didn't handle that kind of stuff at the authorized retailer stores so no advice to give you unfortunately :/