I don’t work with one of my employer’s products, rather a few IT systems used by most of the enterprise. It’s a big support platform with a portal used by almos

I don’t work with one of my employer’s products, rather a few IT systems used by most of the enterprise. It’s a big support platform with a portal used by almost every customer. However, I feel pretty bad when I have to do a hotfix after a deployment. My boss told me this is just a part of developing software and partly due to the lack of support with have during testing. Coupled with a huge lack of defined processes and documentation by the end users. I’m looking to transition in the next year to working on a revenue generating product that’s not off the shelf. I hope my worries don’t increase but they might for a time.