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Thanks for the reply, and glad to hear about the review - am still surprised to hear the reaction was larger than expected though. The narrative is rather predi
by wastedhours 7y ago
Thanks for the reply, and glad to hear about the review - am still surprised to hear the reaction was larger than expected though. The narrative is rather predictable - "community minded tech company raises cash, has ultra valuation, starts imposing tracking onto users etc..." Fair or not, that's the leagues now.
Also, might be a learning about engaging the community on things it understands - a common user of a SaaS platform might not have an understanding of tech, but a common user of a developer SaaS platform does.
If when I had next logged into the dashboard I got a modal that asked me "hey, here's a list of things we'd like to monitor to make your experience better, what data would you be happy we looked at?" I'd probably opt-in to some just to be helpful as I know the context.
I'm guessing a lot of your mid-market acquisition (though likely not revenue) is through word of mouth, migrations or "dark procurement" (?) - audiences that are ultra-sensitive to this sort of thing, so the misstep here is a question.