Reminds me of the chapter of Blink where Gladwell delves into the correlation between a doctor's bedside manner / tone of voice and the likelihood of them being

Reminds me of the chapter of Blink where Gladwell delves into the correlation between a doctor's bedside manner / tone of voice and the likelihood of them being sued for malpractice. The whole thesis of the chapter seems to be that people are more willing to sue docs who are less nice, and then at the end he says if you don't like your doc, your intuition is probably right!