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While this is true, it is a solution for people dedicated to getting a problem fixed. Calling up a support line is a huge barrier, and companies lose out when p
by alphakappa 7y ago
While this is true, it is a solution for people dedicated to getting a problem fixed. Calling up a support line is a huge barrier, and companies lose out when people cannot file bugs or express their frustration with little issues with ease.
- hobs 7y agoAbsolutely - and out of the first year of purchase you gotta pay - people LOVE paying! But that last part matters - if a company already wins the customer service metrics - how do you convince management the money is worth it?