4 ms·

I really wonder where Apple and specifically Tim Cook is in all this. I feel like I see posts on HN almost daily that would warrant one of Jeff Bezos's famous

by ttcbj 7y ago

I really wonder where Apple and specifically Tim Cook is in all this. I feel like I see posts on HN almost daily that would warrant one of Jeff Bezos's famous 'question mark emails'[1] from Tim Cook to someone within Apple. But I see no evidence of this. I see no evidence of panic within apple that they have lost the ability to delight customers and anticipate their needs effectively. How often do I see a similar level customer or developer pain (anguish really, from supportive customers) regarding Amazon? How often do I see it regarding Google? All these companies have so many resources, but Apple is the only one that doesn't seem to be able to convert those resources into customer focus. It's painful to watch. Where is Apple's board? It's really discouraging! [1] https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-just-confirmed-jeff-bezos-question-mark-method-that-scares-heck-out-of-everyone-at-amazon-heres-how-it-works.html https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-...

ProAm 7y ago
When you have billions in cash in the bank, and your future revenue is tied to subscriptions Tim Cook simply doesn't care about this, its minutiae to your bottom line. They can screw up for YEARS and still be a largely profitable company.
- ttcbj 7y ago
  Agreed, but are Tim Cook and the board really satisfied with that? If so, it's a tragedy that so many resources are controlled by leaders who don't really care that much.
  - asdf21 7y ago
    Every dollar is a vote..
dkonofalski 7y ago
I think the reason you don't is because there's quite a bit of confirmation bias on Hacker News. The demographic of people using HN is far more tech savvy and technical than the majority of the population so things like this feel like they spark a huge amount of outrage when, in reality, it affects like 0.1% of the population.

by ttcbj 7y ago

ProAm 7y ago

When you have billions in cash in the bank, and your future revenue is tied to subscriptions Tim Cook simply doesn't care about this, its minutiae to your bottom line. They can screw up for YEARS and still be a largely profitable company.

ttcbj 7y ago
Agreed, but are Tim Cook and the board really satisfied with that? If so, it's a tragedy that so many resources are controlled by leaders who don't really care that much.
- asdf21 7y ago
  Every dollar is a vote..

dkonofalski 7y ago

I think the reason you don't is because there's quite a bit of confirmation bias on Hacker News. The demographic of people using HN is far more tech savvy and technical than the majority of the population so things like this feel like they spark a huge amount of outrage when, in reality, it affects like 0.1% of the population.