>disconnect from the users, which often simply post bad app reviews, or return the app instead of reaching out to developer for actually support and fixes This

>disconnect from the users, which often simply post bad app reviews, or return the app instead of reaching out to developer for actually support and fixes This is so true. I am a dev and this is the most frustrating thing ever if you do freemium model. Yesterday I got reply from customer on the app store: "I DON'T have HOURS to look for free apps. You lie that you are FREE" PS: New Mac App Store has a label "Offers In-Apps" under button GET