I think user blame is a bit of an under simplification. In this case, the issue stems beyond just the product. In many cases, these elderly households don't ev

I think user blame is a bit of an under simplification. In this case, the issue stems beyond just the product. In many cases, these elderly households don't even have internet access as it's simply not something that's needed for their daily life. No matter how good a telemedicine product is, it's nearly impossible to deliver without the underlying infrastructure (and desire for that infrastructure) in place. For the elderly with internet connection, telemedicine is already a pretty simple user experience.