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Especially that they keep the 30% if someone refunds your app. If it would be 15% or less okay, but 30% and keep the proceeds? Seems to be sort of straddling t

Especially that they keep the 30% if someone refunds your app. If it would be 15% or less okay, but 30% and keep the proceeds? Seems to be sort of straddling the legality line.

sschueller 7y ago
Apple Does not refund the fee? That's insane! On top of that I need to pay apple $100 per year to keep my app in the store. Even PayPal has been refunding the transaction fees (at least until recently).
- dijit 7y ago
  Not sure about the App Store, but I think the parent was talking about steam. Steam does not refund the 30%.
  - whywhywhywhy 7y ago
    This must be very damaging to companies, especially with the PC gamer culture of abusing things like refund systems as some forms of protest.
    - deleted 7y ago
      [deleted]
    - benologist 7y ago
      On the contary, gamers are relentlessly abused by shitty marketplaces who proactively defraud their users. Steam's history = sued by consumer watchdogs in Australia for denying ~20,000 lawful refunds. This went on worldwide for 10+ years of blatent theft and shutting down user accounts for chargebacks, and they got away with it everywhere except Australia - maybe 5% of their users and victims. This is the only reason they offer refunds today, using dark patterns like "refunds are outside of the steam client" to keep the fraudy little flame alive. https://variety.com/2018/gaming/news/valve-australia-fine-1202772984/ https://variety.com/2018/gaming/news/valve-australia-fine-12... GOG's refund policy is you must install additional software on your computer so they can prove the game will open so they can deny a refund. This is an illegitimate reason to deny refunds to consumers in many countries. It's a fake refund policy that is "designed to not give refunds" which is exactly the fraud that got Valve in trouble but continuing for years later. https://support.gog.com/hc/en-us/articles/115000487189-GOG-COM-Money-Back-Guarantee-Policy https://support.gog.com/hc/en-us/articles/115000487189-GOG-C...
- perlpimp 7y ago
  Yes full refund price comes out of your pocket. So 10$ app you get 7$ - then if refunded you are refunding 10$ which makes your account -3$ (owing 3$). which I suspect why developers don't publish apps to less advantaged markets - because of refund rates.

Especially that they keep the 30% if someone refunds your app. If it would be 15% or less okay, but 30% and keep the proceeds? Seems to be sort of straddling the legality line.

sschueller 7y ago

Apple Does not refund the fee? That's insane! On top of that I need to pay apple $100 per year to keep my app in the store. Even PayPal has been refunding the transaction fees (at least until recently).

dijit 7y ago
Not sure about the App Store, but I think the parent was talking about steam. Steam does not refund the 30%.
- whywhywhywhy 7y ago
  This must be very damaging to companies, especially with the PC gamer culture of abusing things like refund systems as some forms of protest.
  - deleted 7y ago
    [deleted]
  - benologist 7y ago
    On the contary, gamers are relentlessly abused by shitty marketplaces who proactively defraud their users. Steam's history = sued by consumer watchdogs in Australia for denying ~20,000 lawful refunds. This went on worldwide for 10+ years of blatent theft and shutting down user accounts for chargebacks, and they got away with it everywhere except Australia - maybe 5% of their users and victims. This is the only reason they offer refunds today, using dark patterns like "refunds are outside of the steam client" to keep the fraudy little flame alive. https://variety.com/2018/gaming/news/valve-australia-fine-1202772984/ https://variety.com/2018/gaming/news/valve-australia-fine-12... GOG's refund policy is you must install additional software on your computer so they can prove the game will open so they can deny a refund. This is an illegitimate reason to deny refunds to consumers in many countries. It's a fake refund policy that is "designed to not give refunds" which is exactly the fraud that got Valve in trouble but continuing for years later. https://support.gog.com/hc/en-us/articles/115000487189-GOG-COM-Money-Back-Guarantee-Policy https://support.gog.com/hc/en-us/articles/115000487189-GOG-C...
perlpimp 7y ago
Yes full refund price comes out of your pocket. So 10$ app you get 7$ - then if refunded you are refunding 10$ which makes your account -3$ (owing 3$). which I suspect why developers don't publish apps to less advantaged markets - because of refund rates.