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Show HN: PilarHQ, The Posterous of Customer Support
- roxstar 16y agoI don't understand, what is the posterous of customer support?
- christopherslee 16y agoagree with the above, it's unclear to me if i'm outsourcing support or if this is like an autoupdating FAQ page?
- hajrice 16y agoPretty much an autoupdating FAQ page. I was planing on emailing you with a demo, but you don't have your email in your profile. Email me at hajrice@gmail.com if you want a demo.
- hajrice 16y agoPilarHQ, is a product which I've been secretly building for my other projects. I wanted a "light-weight" customer support tool for startups and projects which I hack on. Zendesk is kinda complicated, as it requires some training. I wanted something really really simple - like posterous. It works simply: You cc/forward any support you'd like to be published on your help page to post@pilarhq.com and we update your support page. If people come to your support/help page, search for an answer via our instant search and dont find an answer, they just have to leave their email and your entire support team is notified. PilarHQ is lightweight because all you do is pretty much embed an iFrame to your site at pilar and you're set. Thats really all there is to it. You later on recieve emails from us and your customers, if you forward the ones you want to publish, we publish it to your cool support page.
- kevinherron 16y ago"By allowing you to forwarding all your support emails to a special address" HRrrrk... grammar.
- hajrice 16y agoWhoops, haha. I'm sorry for that, didn't see it. Fixed now.
- bjoernw 16y ago"By allowing you to forwarding all your support emails to a special address..." By allowing you to forward
- hajrice 16y agoHey, sorry for that, didn't notice it. Fixed it now.
- ramanujam 16y agoI think it is better to build your own brand name rather than relying on another one. An 'autoupdating FAQ system' is a better description/tagline than calling it Posterous for customer support. Posterous is famous but what if a small online flower retailer wants to use your product and he has no idea what Posterous is? It is better to directly explain what your product does rather than relating it to another one. On the other hand, if a tech blog writes PilarHQ is the posterous for customer support, that is well and good!
- hajrice 16y agoHi there. Thanks for your comment and to be honest, this is still a test whether or not I should release this to the public and build it into a product. That being said, I totally agree with ya. So many people want a posterous for support. An autoupdating faq system is slightly vague, a posterous for support is much more descriptive from my perspective.
- StavrosK 16y agoI don't understand what "Posterous for support" means. Posterous is a blog, how can I use that for support? Also, how does this autoupdate? There's nothing on the front page about it :/
- hajrice 16y agoSure. I made a bad decision using this way of explaining an idea. Sure wont do it again. Here's a simple flow from your customer's perspective. - goes to your website - Search's your help page, if cant find it, email you - You get an email, you respond to it, customer is notified - IF you forward that email to a special cool email which we give you, it's published on your support page(which is embeddable to your website). - Next person searching for this question doeesnt have to email you as they're problem's solved!
- StavrosK 16y agoAh, I see, thanks. That does sound handy!
- krobertson 16y agoSounds like a great idea, but I'm always wary of businesses whose tagline is "Like X, but for Y". Not going to start a business and say "Like LinkedIn, but for dental hygienists".
- hajrice 16y agoI definitely agree with you. I made a big mistake using this annotation for my idea, won't ever happen again, as it's really not that similar to posterous. That being said, please look at my response to StavrosK for a quick overview of a simple user story ... just in case you're wondering.
- edmccaffrey 16y agoLots of people not understanding what this is. Perhaps you could put up a help page.
- hajrice 16y agohaha, good one. I should, right after I send out the emails with account details.