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Hah! I see that you've never been on the customer side of these issues. Try explaining "we can't fix cuz it's not our problem" or "we can't fix cuz our moral co
by haggy 7y ago
Hah! I see that you've never been on the customer side of these issues. Try explaining "we can't fix cuz it's not our problem" or "we can't fix cuz our moral compass is just and we shouldn't do things that compromise security over usability"
- zelon88 7y agoHow about; "It appears our services are blocked by some sort of company firewall or security policy on your end. This is an issue that you should bring up with your IT department. If you can advocate to get them to lift the block against our platform we can offer you XXX"
- Arnavion 7y agoYou have to balance it against expecting to receive: "That's funny, because we tried a similar product from Slightly Unjust Moral Compasses, LLC and it worked fine. We'll just switch to them. Goodbye."
- TrueDuality 7y agoGuess you haven't worked with any large companies... They're always the ones that cause these kinds of problems, not the small flexible ones. Those large companies are also the ones that will pay the most to solve their problems via external services (both due to number of users and how slow it would be to deal with internally). "That is managed by X department, we can put in a change request and we'll probably get a timeline for the fix at the beginning of next quarter. We'll re-evaluate if you can help with our issue once they get back to us." ... and you'll never hear from them again.