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> That ignored, of course, the possibility that a central location could take the orders and communicate them to the individual stores (which is how it worked f
by coldpie 7y ago
> That ignored, of course, the possibility that a central location could take the orders and communicate them to the individual stores (which is how it worked for phone ordering at one point, maybe even today)
Wait, really? I worked in several pizza restaurants around the early 2000s and we always took the phone calls directly. It was very common to get questions about stuff like directions and opening hours, or weird special requests, which I can't imagine working very well with a remote call center setup. I don't want to doubt your claim, I'm just surprised to hear it.
- macintux 7y agoThe sad part of my failed prognostication was that I had worked as a Pizza Hut delivery driver a few years previously and that’s exactly what they did. People called a central dispatch and we received printouts of the orders. We would call the office to let them know our current projected delivery times, but other questions they could already answer.
- jedimastert 7y agoIt's actually true of Pizza Hut right now. I had to call in an order because the online form didn't have the option I wanted, and the operator on the other end definitely wasn't even in the same state I was. I agree though, it was very surprising.