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> What's worse, someone being a prima donna or the unchangeable facts of AWS operation policies? There's this great thing about BOA-sized support contracts whe
by dodobirdlord 7y ago
> What's worse, someone being a prima donna or the unchangeable facts of AWS operation policies?
There's this great thing about BOA-sized support contracts where you get to call up the senior product managers and demand that they build the features that you want. And if you're not happy about something, engineers will drop what they're working on to appease you.
I wonder how many customers were interested in setting up a Custom Keystore for KMS on CloudHSM?
https://aws.amazon.com/blogs/security/are-kms-custom-key-stores-right-for-you/ https://aws.amazon.com/blogs/security/are-kms-custom-key-sto...
- kthejoker2 7y agoCan confirm, I'd say 20-30% of all Azure features come directly from the product teams' Partner Advisory Council (read: top customers) meetings. Like "snap your fingers" implementation.
- bonesss 7y agoAnd what's the alternative? Losing your biggest customers because you couldn't be assed to put a new button on some load-balancer configuration? Of course, for small or medium customers whose finger snaps are ignored... WYSIWYG. The roadblocks in not-your cloud are still your roadblocks.
- kthejoker2 7y agoSorry, I guess it wasn't clear that I wasn't complaining or anything, just confirming the facts on the ground. But (in a vacuum) when developing a solution to serve diverse needs and stakeholders, the HiPPO effect is definitely an anti-pattern.