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> I still cannot get them to tell me how exactly the Ride Passes work in the SF area. There doesn't seem to be an unambiguous description on the website, the re
by DuskStar 7y ago
> I still cannot get them to tell me how exactly the Ride Passes work in the SF area. There doesn't seem to be an unambiguous description on the website, the receipts don't explain, and different customer support agents give contradictory statements.
As a user of Ride Pass in LA, I'm also confused about what it does and does not cover. When I first bought it, it locked in a rate on a route I used frequently - but now I'll see Ride Pass discounts for trips to/from LAX and other unrelated places.
Still supposedly saves me more per month than I spend on it, though.
- jessriedel 7y agoYep. Sympathetic guess is that they are just rapidly trying a bunch of promotions to see what people like, and they are too internally dysfunctional to keep their agents/app/website up-to-date. Cynical guess is that opaqueness is the goal, and they want you to just get in the habit of trusting their "here's how much you saved!" number without anyone looking closely at the counterfactual.