> what problems does it solve and how? Problem: Trust How: Easier said than done. The key point is to acknowledge that businesses (even those we love), can so

> what problems does it solve and how? Problem: Trust How: Easier said than done. The key point is to acknowledge that businesses (even those we love), can sometimes do shifty shit. So if a "reasonable" public complaint is made, the default response is: that is an understandable concern and here is the data to assuage you that your worries are unfounded. Lyft did not do this. From the article: Lyft’s hiding of the rider’s fare from drivers, which the company says began rolling out on September 12, came just a few weeks after a Jalopnik investigation found Uber and Lyft take a much higher portion of each fare than they publicly admit. Both companies denied those findings, but refused to provide any raw data to support their claims. Jalopnik used the information drivers could see about each fare, including the amount the rider paid, to conduct its study of 14,756 fares.