Those are also the customers that won't even know that this hack ever happened, or won't care, because "everyone gets hacked anyways". You said you wanted them

Those are also the customers that won't even know that this hack ever happened, or won't care, because "everyone gets hacked anyways". You said you wanted them to give a clear explanation, which I believe they did, but you don't. Let's just leave it at that. These companies are giving all their customers the idea that they have reasonably good anonymity with a public VPN service, which is arguably false depending on how they use it. I feel like that's where you should be targeting this concern. Not an expired key leak.