Under-promise and over-deliver. Never attribute to malice, that which can be attributed to ________. Your true friends are those who care how your life turns

Under-promise and over-deliver. Never attribute to malice, that which can be attributed to ________. Your true friends are those who care how your life turns out. Genuinely asking someone "How does that make you feel?" or "How do you feel about X?" will make you instantly likable, diffuse almost any tension, defensiveness, or aggression, and is always appropriate when you don't know what to say.