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Blizzard has support tickets but like almost all companies the people answering the tickets are totally disconnected from the people making the decisions and fi

• CharlesColeman 7y ago
  > Blizzard has support tickets but like almost all companies the people answering the tickets are totally disconnected from the people making the decisions and filing a ticket won't do anything more than get a empty "we're sorry" response I know this, which is why any message you send to these people should be polite and empathize with their situation. But I disagree that those people are "totally disconnected" from the decision makers. They are in fact weakly connected, and likely need to report up metrics and summaries to the decision makers. The goal is to 1) get them to report up boycott messages (e.g. we're seeing a spike in support tickets protesting the sanctions of the pro-HK player at the tournament) and 2) cost them some money by bogging down their support operations.
  • smackay 7y ago
    3) the people handing the tickets will see that it's an issue and maybe they'll pass the message on. You move mountains one shovel at a time.
    • AstralStorm 7y ago
      Not if you want to move it in a reasonable amount of time. Either manpower (many tickets) or big bulldozer (high visibility opinions impossible to ignore by PR).