3 ms·

> If they can, they can penalize that seller, not the other seller (who won the sale). That is fine for complaints raised directly through the specific complai

> If they can, they can penalize that seller, not the other seller (who won the sale). That is fine for complaints raised directly through the specific complaint channel(s). It doesn't help with complaints recorded as (or as part of) reviews, which might not have a corresponding official complaint. If I see mention of expiry dates and similar issues in reviews I don't have any assurance that this refers to the supply of product I'd be getting items from if I ordered. People will often not bother with an official complaint unless it is an expensive item that they want a refund on, they instead go the "less paperwork" route of leaving a negative review, binning the item, and ordering from elsewhere.

adrianmonk 7y ago
I see a LOT of product reviews that are really seller feedback, and I wish Amazon would fix this. They need to have it so that wherever the user happens to find themselves (product review page, order page, support page, etc.), they are guided toward leaving the right kind of feedback. Instead of relying on users to be really familiar with how Amazon works and find the right place on their own. For example, on the product review page, right now they have a blank called "Write your review". Instead, they could require you to indicate what kind of feedback you're offering, giving choices like "review the product itself" and "review the performance of Joe Schmoe, the seller for order #1234 on date 456" and with no default selected. Or just give you two blanks labeled "product review" and "seller review". You also raise another issue which is that there's baggage associated with raising an official complaint. People don't necessarily want to deal with it, or they don't want to cause trouble and feel like filing a complaint is the nuclear option. I'm sure Amazon's attitude is that if something is wrong it should be made right, but that's not what every customer realistically wants.

adrianmonk 7y ago

I see a LOT of product reviews that are really seller feedback, and I wish Amazon would fix this. They need to have it so that wherever the user happens to find themselves (product review page, order page, support page, etc.), they are guided toward leaving the right kind of feedback. Instead of relying on users to be really familiar with how Amazon works and find the right place on their own. For example, on the product review page, right now they have a blank called "Write your review". Instead, they could require you to indicate what kind of feedback you're offering, giving choices like "review the product itself" and "review the performance of Joe Schmoe, the seller for order #1234 on date 456" and with no default selected. Or just give you two blanks labeled "product review" and "seller review". You also raise another issue which is that there's baggage associated with raising an official complaint. People don't necessarily want to deal with it, or they don't want to cause trouble and feel like filing a complaint is the nuclear option. I'm sure Amazon's attitude is that if something is wrong it should be made right, but that's not what every customer realistically wants.