3 ms·

Regular people who are NordVPN’s customers can’t possibly understand that. A highly technical explanation is not good enough. They need to put out a statement t

Regular people who are NordVPN’s customers can’t possibly understand that. A highly technical explanation is not good enough. They need to put out a statement that explains clearly and concisely what this means for their users, something that all people can understand.

SparkyMcUnicorn 7y ago
"To recap, in early 2018, one isolated datacenter in Finland was accessed without authorization. That was done by exploiting a vulnerability of one of our server providers that hadn’t been disclosed to us. No user credentials have been intercepted. No other server on our network has been affected. The affected server does not exist anymore and the contract with the server provider has been terminated." Not sure what you're asking for? If someone doesn't understand that, then they probably aren't using a VPN.
- SimeVidas 7y ago
  Ok, I’m going to pretend that I’m a NordVPN customer who is 50, works as a plumber, and has installed a VPN on their phone because they were convinced that it’s very good for privacy. Here goes… “What is a datacenter? How was it accessed? Like in that Mission Impossible movie? What are server providers? What role do they play in all this? Credentials? That’s like my passwords? What about my browsing activity? All I want to know is if my traffic was spied on.” How was I?
  - SparkyMcUnicorn 7y ago
    Have you used Nord VPN? These aren't questions users would have. I could be wrong, but I'm confident that a plumber that has used Nord would know what a datacenter is, just from using the app. My tech illiterate Dad (70s) sure does.
    - SimeVidas 7y ago
      VPNs are advertised a lot on all kinds of YouTube channels. It is reasonable to believe that they have a bunch of customers who know almost nothing about VPNs or the Internet in general.
      - SparkyMcUnicorn 7y ago
        Those are also the customers that won't even know that this hack ever happened, or won't care, because "everyone gets hacked anyways". You said you wanted them to give a clear explanation, which I believe they did, but you don't. Let's just leave it at that. These companies are giving all their customers the idea that they have reasonably good anonymity with a public VPN service, which is arguably false depending on how they use it. I feel like that's where you should be targeting this concern. Not an expired key leak.

SparkyMcUnicorn 7y ago

"To recap, in early 2018, one isolated datacenter in Finland was accessed without authorization. That was done by exploiting a vulnerability of one of our server providers that hadn’t been disclosed to us. No user credentials have been intercepted. No other server on our network has been affected. The affected server does not exist anymore and the contract with the server provider has been terminated." Not sure what you're asking for? If someone doesn't understand that, then they probably aren't using a VPN.

SimeVidas 7y ago
Ok, I’m going to pretend that I’m a NordVPN customer who is 50, works as a plumber, and has installed a VPN on their phone because they were convinced that it’s very good for privacy. Here goes… “What is a datacenter? How was it accessed? Like in that Mission Impossible movie? What are server providers? What role do they play in all this? Credentials? That’s like my passwords? What about my browsing activity? All I want to know is if my traffic was spied on.” How was I?
- SparkyMcUnicorn 7y ago
  Have you used Nord VPN? These aren't questions users would have. I could be wrong, but I'm confident that a plumber that has used Nord would know what a datacenter is, just from using the app. My tech illiterate Dad (70s) sure does.
  - SimeVidas 7y ago
    VPNs are advertised a lot on all kinds of YouTube channels. It is reasonable to believe that they have a bunch of customers who know almost nothing about VPNs or the Internet in general.
    - SparkyMcUnicorn 7y ago
      Those are also the customers that won't even know that this hack ever happened, or won't care, because "everyone gets hacked anyways". You said you wanted them to give a clear explanation, which I believe they did, but you don't. Let's just leave it at that. These companies are giving all their customers the idea that they have reasonably good anonymity with a public VPN service, which is arguably false depending on how they use it. I feel like that's where you should be targeting this concern. Not an expired key leak.