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Sharing knowledge is tough; I don't think there's a silver bullet and everyone wishes they could do it better. Some strategies we use: - Mailing Lists - a colle
by alexchamberlain 7y ago
Sharing knowledge is tough; I don't think there's a silver bullet and everyone wishes they could do it better. Some strategies we use:
- Mailing Lists - a collection of mailing lists people can subscribe to if they're interested in a topic. Bonus points if you dedupe messages, as it's kind of annoying to get the same message more than once. We BCC to avoid Reply-to-All discussions/arguments.
- Discussion board - discourse...
- Q&A - stack exchange like Q&A
- Cross-team focus groups - these come in many flavours from "group level" (several teams sharing a common manager) to company wide. Some organise meetups/presentations that are really popular.
I'd encourage "all" of the above in some flavour or another, as people learn and teach differently.
- wakatime 7y agoMailing lists is a trap. As your company grows it implements a data retention policy and poof, there goes all your knowledge when your old emails are auto-deleted. Only use mailing lists for notification with links to the actual knowledge in a real document.
- alexchamberlain 7y agoI think it's best to 1) store the original messages outside your email system and 2) keep discussions to discourse or similar. That way, you have tools designed for the job and independent storage of discussions.