> Generally, I find that those who fall back on emotional labor as a concept, are work-multipliers. Oooh, I've never hard of work multipliers before, thanks. I

> Generally, I find that those who fall back on emotional labor as a concept, are work-multipliers. Oooh, I've never hard of work multipliers before, thanks. I disagree with your main premise (in that sentence) though. It's the first I've heard of "emotional labor" and I think its a great concept, as valid as "mental" or "physical" labor in the original author's context: a flight attendant (male or female) would have tasks that require all three types of labor during their work day.