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Manufacturing is probably the worst example because trade policy has definitely had an impact there. However, look at other industries: Tier-1 tech support bei
by aeternum 7y ago
Manufacturing is probably the worst example because trade policy has definitely had an impact there. However, look at other industries: Tier-1 tech support being replaced by chat bots, order-takers being replaced by kiosks and apps, realtors being replaced by self-service apps (ie redfin).
Whether by outsourcing or automation, the cause is the same: Loss of low-skilled jobs in return for cheaper products & services. The challenge is to find the best method to leverage those cheaper products and services to improve quality of life for everyone, especially those who's skills become obsolete.
- aey 7y agoSorry that is just plain wrong. As of 2019 support services are mostly outsourced to India/Philippines or other places. US call center jobs lost to chatbots vs India is negligible at this point. Redfin has a tiny fraction of real estate sales, and hasn’t broken into it anywhere locally, or is showing any real signs that it will. Turns out it’s a little harder to self serve a home purchase vs a cab or vacation rental.