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@ryanmccullagh, can you please specify what the problem was? I have a MBP w/ Touch Bar, and the battery just started to swell some half a year after running ou
by drclau 7y ago
@ryanmccullagh, can you please specify what the problem was?
I have a MBP w/ Touch Bar, and the battery just started to swell some half a year after running out of the 2 years (European) warranty. However, I contacted Apple, they directed me to an authorised service and I got the top case with battery (it's glued in), keyboard and trackpad, and the bottom plate replaced free of charge. No questions asked. Note that my machine is not part of the recent battery recall.
It would have taken 4 days (they say up to 5 days), however I opted to pay a small fee and take the notebook home and bring it back in when the replacement parts arrived. Took 2-3h to get everything done after the parts arrived.
All things considered, I'm quite pleased with Apple service, even though they don't have an official presence here, except for authorised services.
- ryanmccullagh 7y ago3 things broke. First it was a dead pixel on the screen, second was a reproducible kernel panic (using any video chat application would panic the kernel.). The last and hopefully final issue was the keyboard issue (double keys, and weird issues with the key not pressing sometimes). Each time I’ve had an issue, Apple has honored the terms of their warranty. However, I value my time and frankly don’t like going to the Apple Store every 3 months and doing the run around.
- drclau 7y agoThanks for sharing. I did not expect 3 completely different issues to occur on a single machine in such a short time interval after purchase. I understand your dissatisfaction.