This has been my experience exactly. I used to think that the team building the product was a profit center. The more time we spend solving customer problems,

This has been my experience exactly. I used to think that the team building the product was a profit center. The more time we spend solving customer problems, the more revenue the company generates. The reality is they view engineering teams like assembly line workers. The revenue was generated by the sales team and now they come to the engineers to get the bad news of how much that revenue is going to cost them.