I've been doing a lot of work on windows, so I bought a surface book, and I really like it. But it is fragile. I bought a refurb, and I had to exchange it twice

I've been doing a lot of work on windows, so I bought a surface book, and I really like it. But it is fragile. I bought a refurb, and I had to exchange it twice. Fortunately the support is good, when I've had a problem, MS swapped it for me via courier . I've had everything backed up on one drive and really been quite easy. If you find yourself in this position, their online support chat has certain hours in each country, just switch the /us/uk/au path segment in the chat url and you'll get to chat with a person any time of day.