Absolutely wonderful description. (This comment was more interesting than the blog post). I've been trying to figure out how to justify to PMs/etc that we shoul

Absolutely wonderful description. (This comment was more interesting than the blog post). I've been trying to figure out how to justify to PMs/etc that we should spend time to make delightful software, and "emotional design" seems like just the thing. I really enjoyed The Design of Everyday Things; I'll have to give Emotional Design a read!