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I've canceled (and later resubscribed) to Netflix, Hulu, and Amazon without ever picking up the phone.

• echelon 7y ago
  This is easy now. Just wait until retention starts hurting their bottom line.
  • dillonmckay 7y ago
    YAGNI
  • jfim 7y ago
    That's not legal in California since 2018. From SB 313, which requires that a subscription that was initially started online shall be cancelable online as well: a consumer who accepts an automatic renewal or continuous service offer online shall be allowed to terminate the automatic renewal or continuous service exclusively online https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180SB313 https://leginfo.legislature.ca.gov/faces/billTextClient.xhtm...
    • echelon 7y ago
      What about all the other states? I don't live in California. Companies can and do script different behaviors depending on which state you live in. And that doesn't stop them from using dark patterns or cancellation fees.