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In lots of organizations sets of metrics aren't "held in tension" and that causes all sorts of wild problems. As a trivial example say you want to stop people f
by thinkingkong 7y ago
In lots of organizations sets of metrics aren't "held in tension" and that causes all sorts of wild problems. As a trivial example say you want to stop people from quitting your app. Easy! Just lower the price by 50%. So we often have to set metrics while satisfying all the other constraints. This is the #1 thing I've seen go wrong when teams try to use OKRs or some other metrics based activity; they fail to figure out the related components and either hold those in place or improve them along side their initial goals.