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Of course not everybody should be able to contact Google 1:1, but at least all the people that were subject to an action that required human intervention from G
by antirez 16y ago
Of course not everybody should be able to contact Google 1:1, but at least all the people that were subject to an action that required human intervention from Google.
Example: I get my adsense account or site banner in a non automatic way since there is some problem with the content: so not into an automated way, but because somebody looked at my site.
I should, in that case, have a chance to communicate with Google. This is inherently scalable as everything started with a 1:1 action.
- jlees 16y agoYou do, though. I recently had my AdWords account suspended and got to talk to a human at Google to handle the issue (through normal channels). For Chrome OS, we have an actual call center with real people sitting in it.
- antirez 16y agoThat's very good, this way it is balanced as actually nobody with a minimal business idea can expect google to reply 1:1 to normal users that happen to don't find what they want in the search engine or like.