That's a shame, what was their explanation? Did they say it's OK for Chase employees to lie to customers, or did they dispute the authenticity of your recordin

That's a shame, what was their explanation? Did they say it's OK for Chase employees to lie to customers, or did they dispute the authenticity of your recording? There's probably something in the fine print of your contract with them that lets them get away with whatever happened, but always escalate matters as it's pretty effective. Press them on social media, if there's arbitration try it or small claims court, and involve any local media or politicians that you can get on your side. Basically, just be a huge pain in the ass and do not give up or go away until they back down. This can take a while and you must document everything, every interaction.