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I did this once with Chase and didn't get anywhere. Had a CFPB case opened and they refused to budge. I had called multiple times and was told that their Quick

by ikeboy 7y ago

I did this once with Chase and didn't get anywhere. Had a CFPB case opened and they refused to budge. I had called multiple times and was told that their QuickPay was irreversible and that it was fine to use it for commercial transactions. I accepted it for a transaction, the transaction got reversed and money taken out of my account and I was charged overdraft fees. Submitting the audio recording did not make a difference.

tombrossman 7y ago
That's a shame, what was their explanation? Did they say it's OK for Chase employees to lie to customers, or did they dispute the authenticity of your recording? There's probably something in the fine print of your contract with them that lets them get away with whatever happened, but always escalate matters as it's pretty effective. Press them on social media, if there's arbitration try it or small claims court, and involve any local media or politicians that you can get on your side. Basically, just be a huge pain in the ass and do not give up or go away until they back down. This can take a while and you must document everything, every interaction.
- ikeboy 7y ago
  They supposedly couldn't play the audio file. Looking back I probably should have transcribed it and highlighted the relevant parts to show the issue more clearly.