I would argue in this case that there is no "exactly how to fix it" when it comes to public sector technology, that said - you're absolutely right. Organization

I would argue in this case that there is no "exactly how to fix it" when it comes to public sector technology, that said - you're absolutely right. Organizations often want the competence and then align things against competent people working to accomplish that goal. In order to solve the problem effectively, you've got to be an organizational hacker with some patience as well as a technologist - which requires a slightly different skillset than solving the easier engineering problem. All that said, laments about "how do we fix government X" will never be solved if we deem the cost of entry too high to even attempt to fix it ourselves. Obviously this is all in addition to and outside of any democratic process that would lead to reform of how these positions were managed, performed, etc.