I would take the $18 million "cost" with a grain of salt. It's not easy to come up with an estimate for the actual cost of lost files and delayed revenue. It c

I would take the $18 million "cost" with a grain of salt. It's not easy to come up with an estimate for the actual cost of lost files and delayed revenue. It could have been some trigger-happy accountant just tallying up stuff left and right. Some organizations need a disaster to provoke change. Hopefully, they'll do the right thing now and transition to something that works.