Not a direct counter-point to this piece, but: https://www.wsj.com/articles/irs-commissioned-report-responds-to-criticism-over-free-file-program-11570576703?mo

Not a direct counter-point to this piece, but: https://www.wsj.com/articles/irs-commissioned-report-responds-to-criticism-over-free-file-program-11570576703?mod=rsswn https://www.wsj.com/articles/irs-commissioned-report-respond... It's a high-level view of the 2 sides arguing about the Free File program.