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Automated phone systems solve the business's problem, not my problem. Maybe they should hire more agents or figure out what's causing such a great call volume t
by nkrisc 7y ago
Automated phone systems solve the business's problem, not my problem. Maybe they should hire more agents or figure out what's causing such a great call volume that they can't handle it.
- lotsofpulp 7y agoThe better solution for businesses is to figure out potential future net income of a caller based on their caller ID, and then place them in the queue accordingly. This already happens via rewards programs that route you to quicker or better support agents if you're in a higher rewards tier, implying that you're worth more to the business. Perhaps one can even obtain income or credit information, or glean it from the caller's address based on median income or home price history.
- ska 7y agoThis only works well if they staff/build infrastructure for a reasonably short wait time for everyone, because too many disgruntled users will cost you also.