Public-facing communication has always been trickier and much more muddied. Twitter is not like telephone (except direct messages I suppose). A more apt compa

Public-facing communication has always been trickier and much more muddied. Twitter is not like telephone (except direct messages I suppose). A more apt comparison would be newspapers (which have publishers and editorial staff) or radio/TV (with similar structures). So the analogy only really works if you claim something like “Twitter should have been like paper mills“, but I’m not sure whether that’s the right analogy or useful way of thinking about Twitter. Sometimes things are just complex and I do actually think it’s wrong for Twitter to run away from this responsibility. They are the ones who want to run this public-facing way of communicating as a capitalist enterprise, they should be beholden to doing it right (whatever that means – but that’s the hard part and it’s ok that it’s hard).