You're definitely not the only one to have this experience. Honestly, I think the problem is structural with regard to management. Just changing the process or

You're definitely not the only one to have this experience. Honestly, I think the problem is structural with regard to management. Just changing the process or tool (ticketing vs constant communication with manager) isn't enough. It probably needs to be combined with smaller teams (i.e. Amazon's pizza rule) and management defining goals and "success" as more than meeting some narrow KPIs (MTTR on tickets, for example)