5 ms·

Great for the customer? Not so much these days. I would happily trade my 2-day shipping for a no-counterfeit/safety guarantee.

• sokoloff 7y ago
  I have gotten two counterfeit items from Amazon (that I know of, of course). In both cases, A2Z took care of the problem without fuss on my end. (One with a full refund-don't even send it back; the other with "send it back on us or keep it at half price".) Would I prefer a genuine article assurance? In general, yes. Would I prefer that over a wide selection of products and range of delivery services? Probably not.
  • wolco 7y ago
    That you know of.
    • bartread 7y ago
      This is salient: there are some items where I'm confident I could distinguish real from fake, but there are many more where I'm not. And returns/refunds or not, it's a hassle I can live without. For anything outside of books/music/movies/video games I nowadays mostly use other retailers, and generally those that specialise in that kind of item. I recently bought some shelves from Amazon that aren't as described and getting a return and refund has turned into a complete shitshow. Totally fed up of Amazon.
  • TwoHeadedBeast 7y ago
    I ordered some lightbulbs with the wrong fitting by mistake. Amazon refunded me and told me to keep them, even though it was entirely my fault.