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"And as location, purchase history, and timing come into play, the data is going to get big if you want to target deals well." Data, especially at scale, is ex
by daveambrose 16y ago
"And as location, purchase history, and timing come into play, the data is going to get big if you want to target deals well."
Data, especially at scale, is extremely powerful in this business: http://techcrunch.com/2011/01/11/why-we-invested-in-groupon-the-power-of-data/ http://techcrunch.com/2011/01/11/why-we-invested-in-groupon-...
The one question I continue to have in a situation like this is the "bytes v. beings" approach. Self-service is very compelling and certainly the "holy grail" of local advertising, but more often than not, the onramp to Google for small business is AdWords and that's hard, really hard to understand for a small business owner. I'm not sure if the small business owner is really reading through Google's AdWords University documents and watching the YouTube videos. You're going to need people to sell to people and not just bytes on a screen.
The salesforce, in the immediate term, I feel is the largest initiative Google needs to take on. Demand will always be there, especially across their widespread network. Just get the best merchants (note: quality of the deal is still important in large markets like NYC) and perfect the sales process.
- paganel 16y ago> I'm not sure if the small business owner is really reading through Google's AdWords University documents and watching the YouTube videos. You're going to need people to sell to people and not just bytes on a screen. This is so true. We've just launched a Groupon-clone a couple a months ago in an European country which has a high percentage of Internet penetration, but even though we've built a very simple online system for the business owners to be able to check the redeem-status of the coupons (once the deal is over), there's the problem that more than half of them don't have a computer or Internet connection at the POS. So right now we email them an Excel file with all the coupon codes which they can print at home. Now, asking these people to know about AdWords and such... I don't see how the situation in the States would be so much different.