It's a matter of incentives. In non automation, someone can be on the hook if things go wrong, so they have an incentive to be right, even if they are flawed an

It's a matter of incentives. In non automation, someone can be on the hook if things go wrong, so they have an incentive to be right, even if they are flawed and make lots of mistakes. In automation you spread responsibility out, and things aren't so clear. Automation can be better, more accurate, and in general kinder, but it can also be more profitable, efficient, uncaring and cruel, and when its pointed out the people at fault can avoid blame far far easier.